Refund policy How can I make a return? Enter your order number and email address in the fields above and click Start Follow the instructions and select the items you wish to return You will receive a confirmation email with shipping guidelines once your return request has been approved Which items are returnable? You can return your items within 30 days of receiving your shipment. Must be in original condition Items must not have been washed or worn in original packaging Free gifts or promotional items are not returnable! PLEASE NOTE. Return shipping costs are the responsibility of the customer. Wondermask.com does not provide prepaid shipping labels. The customer will be responsible for its return and its content until receipt by our warehouse. Wondermask.it is not responsible for lost/damaged/not received shipments by couriers chosen by the customer. If you have received an incorrect or defective item please contact firstname.lastname@example.org within 3 days after receiving your order to agree on the return/exchange procedure. Are there any costs for the return? Original shipping costs are not refundable Are you responsible for the return shipping costs Within how long will I receive my refund? Once we have received and inspected the return, we will send you an email to inform you that we have received the returned item. We will also inform you of the approval or refusal of the refund If approved, the refund will be processed within 14 days of receipt How soon will I receive my exchange? Once we have received and inspected your return, we will send you an email to inform you of the status of your request. You will then receive your exchange within 4-6 working days. Legal notice The website www.wondermask.it, adhering to the Italian legislation, declares: ""Users who access this website declare to accept that all matters relating to the use of the website www.wondermask.it are governed by the current legislation of the Italian state. Wondermask.it does not guarantee in any way that the content of the site complies with the regulations in force in other countries. Access to the site www.wondermask.it from places where its contents are considered illegal is expressly prohibited. Users who decide to access the site from such countries are fully aware of the legal consequences and penalties they may incur and will be solely responsible for compliance with local laws". For all aspects not specifically expressed, the European regulations for distance selling are binding. The user is required to comply with the terms contained in this legal notice, checking periodically for updates, changes and corrections.